Terms of service

Last Updated: March 30, 2026

1. Introduction

Welcome to XNote. These Terms of Service / End User License Agreement (“Terms”) govern your access to and use of the XNote applications, websites, devices, and related services (collectively, the “Services”) provided by XNote, Inc. (“XNote”, “we”, “us”, or “our”).

By creating an account, accessing, downloading, installing, or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

These Terms apply to end users of the Services. If you are using the Services on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and “you” will refer to both you and that entity where applicable.

2. Eligibility, Registration, and Account Use

You must be at least the age required under applicable law to use the Services. By using the Services, you represent and warrant that you satisfy all eligibility requirements and that the information you provide to us is accurate, complete, and current.

To access certain features, you may be required to create an account. You agree to provide truthful and accurate registration information and to keep such information up to date at all times.

You are solely responsible for safeguarding your account credentials and for all activities that occur under your account. You must not share your account credentials with others or allow unauthorized third parties to access the Services using your account.

We reserve the right to refuse registration, restrict access, suspend, or terminate accounts where we reasonably believe that:

the account information is false, misleading, or incomplete;
the account is being used in violation of these Terms;
the account poses a security, legal, or operational risk; or
continued access may harm XNote, other users, or third parties.

You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations in your jurisdiction.

3. Description of the Services

XNote provides a digital note-taking and productivity platform that allows users to capture, create, upload, store, organize, process, and interact with content, including but not limited to:

handwritten notes;
typed notes;
images;
audio recordings;
transcripts;
summaries;
structured outputs; and
AI-generated content.

The Services may include features such as handwriting recognition, optical character recognition (OCR), speech-to-text transcription, search, semantic organization, AI-powered summarization, task extraction, content structuring, and other productivity-related tools.

We may from time to time modify, enhance, replace, suspend, or discontinue any part of the Services, temporarily or permanently, with or without notice, to the extent permitted by applicable law.

4. License to Use the Services

Subject to your compliance with these Terms, XNote grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal or internal business use only.

You may not:

copy, reproduce, distribute, publish, or publicly display the Services except as expressly permitted;
modify, adapt, translate, or create derivative works based on the Services;
reverse engineer, decompile, disassemble, or otherwise attempt to derive source code, models, or underlying components of the Services;
scrape, crawl, or systematically extract data from the Services;
use the Services to build, train, benchmark, or improve any competing product, model, or service;
bypass or interfere with security mechanisms, access controls, rate limits, or technical restrictions;
resell, lease, sublicense, or commercially exploit the Services except as expressly authorized by XNote.

All rights not expressly granted to you are reserved by XNote and its licensors.

5. User Content

You retain ownership of the content you submit, upload, record, transmit, store, or otherwise make available through the Services (“User Content”), subject to the rights granted in these Terms.

By using the Services, you grant XNote a limited, worldwide, non-exclusive license to host, store, reproduce, process, transmit, analyze, and display your User Content solely to the extent necessary to:

operate and provide the Services;
improve functionality and performance of the Services;
maintain security and integrity of the Services; and
comply with applicable law or enforce these Terms.

You represent and warrant that:

you own or control all necessary rights in and to your User Content;
you have obtained all necessary permissions, authorizations, and consents required for your User Content;
your User Content does not violate any law, regulation, or third-party rights; and
your User Content does not infringe intellectual property, privacy, publicity, confidentiality, or other rights of any person or entity.

You remain solely responsible for your User Content and for any consequences arising from its use, processing, storage, or disclosure through the Services.

6. Audio Recording, Images, and Third-Party Data

The Services may allow you to record audio, upload images, transcribe spoken content, and process materials that may contain information relating to other individuals.

You are solely responsible for ensuring that you have all necessary legal rights, notices, and consents before:

recording any person;
uploading or processing images containing third parties;
submitting conversations, meetings, or voice content;
processing personal data of third parties through the Services.

XNote does not independently verify whether you have obtained such permissions or whether your content was lawfully collected.

You acknowledge and agree that laws relating to audio recording, surveillance, consent, privacy, workplace monitoring, and personal data differ by jurisdiction, and that compliance with such laws is your responsibility.

7. Acceptable Use and Prohibited Conduct

You may not use the Services in any way that is unlawful, abusive, fraudulent, harmful, or otherwise inconsistent with these Terms.

Without limitation, you agree not to:

use the Services to violate any applicable law or regulation;
upload, transmit, or process content that is illegal, defamatory, fraudulent, infringing, abusive, hateful, threatening, or obscene;
upload or process content in violation of third-party confidentiality or privacy obligations;
impersonate another person or misrepresent your affiliation;
use the Services to harass, exploit, intimidate, or harm others;
attempt unauthorized access to systems, networks, accounts, or data;
introduce malware, viruses, or harmful code;
use bots, scripts, or automated methods to misuse or overload the Services;
interfere with the availability, security, or operation of the Services;
use the Services to generate or distribute misleading, deceptive, or unlawful content;
use the Services for any prohibited surveillance, monitoring, or unauthorized recording activity;
use the Services to develop competing products or AI systems.

We reserve the right to investigate any suspected misuse and to suspend or terminate access where we reasonably determine that a violation has occurred.

8. AI Features and Limitations

The Services include AI-powered features that may process User Content in order to generate transcripts, summaries, structured outputs, extracted tasks, semantic results, suggestions, or other outputs.

You acknowledge and agree that:

AI-generated outputs may be inaccurate, incomplete, misleading, or inappropriate;
outputs are generated through probabilistic systems and may contain errors, omissions, or hallucinations;
AI-generated outputs may not reflect the full context of the input content;
AI features are intended to support productivity and convenience only;
AI outputs do not replace human review, judgment, or professional advice.

You must independently review and verify any AI-generated output before relying on it.

You agree not to rely on the Services or AI-generated outputs for:

medical diagnosis or treatment;
legal advice or legal decision-making;
financial or investment decisions;
emergency or safety-critical decisions; or
any other use where inaccurate output could reasonably cause material harm.

XNote does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated outputs.

User data submitted through the Services is processed solely to provide requested functionality and is not used by XNote to train general-purpose AI models.

9. Sensitive Data and Restricted Use

The Services are not designed for the ordinary processing of sensitive personal data, including health-related information, biometric data, or other special categories of data under applicable law.

You agree not to use the Services to process, upload, record, or store such data unless XNote has expressly agreed to such use in a separate written agreement with appropriate safeguards.

Where regulated or sensitive use cases are permitted under a separate agreement, additional contractual, technical, and organizational requirements may apply.

10. Subscriptions, Billing, and Payments

The Services may be offered on a free, freemium, paid subscription, trial, or promotional basis.

Paid features may be billed through third-party payment channels, including app stores, payment platforms, or authorized billing partners. Your subscription, billing cycle, renewal terms, cancellation rights, and refund eligibility may depend on the channel through which you purchased access.

Unless otherwise stated:

subscriptions may renew automatically;
you are responsible for managing cancellation through the applicable payment channel;
fees are non-refundable except where required by law or by the applicable payment provider’s policies.

We reserve the right to change pricing, plans, or feature availability at any time. Where required, we will provide reasonable notice before material pricing changes take effect.

11. Third-Party Services and Integrations

The Services may rely on, integrate with, or interoperate with third-party services, including infrastructure providers, AI providers, analytics services, payment processors, communication tools, and external integrations.

XNote does not control and is not responsible for the availability, functionality, performance, or security practices of such third-party services.

Your use of third-party services may be subject to separate terms and policies of those third parties. XNote is not liable for losses or claims arising from third-party service outages, changes, failures, or acts or omissions.

12. Intellectual Property

The Services, including all software, code, interfaces, content, design, branding, technology, documentation, and related intellectual property rights, are owned by or licensed to XNote.

Certain elements of the Services may be owned by third-party licensors and made available to XNote under license. Nothing in these Terms transfers ownership of the Services or underlying technology to you.

You may not remove, obscure, or alter copyright, trademark, or proprietary notices associated with the Services.

13. Feedback

If you provide suggestions, ideas, comments, feature requests, or other feedback relating to the Services, you grant XNote a non-exclusive, worldwide, perpetual, irrevocable, royalty-free right to use, reproduce, modify, and incorporate such feedback without restriction or compensation to you.

14. Privacy

Your use of the Services is also subject to the XNote Privacy Policy, which describes how personal data is collected, used, disclosed, and protected.

By using the Services, you acknowledge that you have read and understood the Privacy Policy.

15. Service Availability and Changes

The Services are provided on an “as is” and “as available” basis.

We do not guarantee that the Services will be:

uninterrupted;
available at all times;
error-free;
secure from all threats; or
free from loss, corruption, delay, or unavailability.

We may add, remove, suspend, or modify features, functionality, integrations, or access to the Services at any time.

16. Suspension and Termination

We may suspend, restrict, disable, or terminate your access to the Services at any time if:

you violate these Terms;
you create legal, operational, or security risk;
we are required to do so by law;
your use harms other users, XNote, or third parties; or
we reasonably suspect fraud, abuse, or unauthorized activity.

You may stop using the Services at any time. If you subscribed through a third-party billing platform, cancellation must be handled through that platform unless otherwise stated.

Upon termination:

your access may immediately cease;
your account may be disabled;
your content may be deleted in accordance with the Privacy Policy and applicable retention obligations.

17. Disclaimer of Warranties

To the maximum extent permitted by law, the Services are provided without warranties of any kind, whether express, implied, statutory, or otherwise.

Without limitation, XNote disclaims all warranties relating to:

merchantability;
fitness for a particular purpose;
title;
non-infringement;
uninterrupted or error-free operation; and
the accuracy, reliability, or completeness of outputs or content.

18. Limitation of Liability

To the maximum extent permitted by law, XNote and its affiliates, officers, directors, employees, licensors, partners, and service providers shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenues, data, goodwill, business opportunities, or other intangible losses arising out of or relating to your use of or inability to use the Services.

To the maximum extent permitted by law, XNote’s total aggregate liability for all claims arising out of or relating to the Services or these Terms shall not exceed the greater of:

the total amount you paid to XNote for the Services during the twelve (12) months preceding the event giving rise to the claim; or
USD 100, if you have not paid XNote for use of the Services.

Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you to the extent prohibited by law.

19. Indemnification

You agree to defend, indemnify, and hold harmless XNote, its affiliates, officers, directors, employees, licensors, and service providers from and against any claims, liabilities, damages, judgments, losses, costs, and expenses, including reasonable legal fees, arising out of or relating to:

your use of the Services;
your User Content;
your violation of these Terms;
your violation of any law or regulation; or
your infringement of any third-party rights.

20. Export Controls and International Use

You may not use the Services in violation of applicable export control, sanctions, or trade restriction laws.

You are responsible for ensuring that your use of the Services is lawful in your jurisdiction.

21. Governing Law

These Terms and any disputes arising out of or relating to them shall be governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

22. Dispute Resolution

Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be brought before the competent courts located in the State of Delaware, unless otherwise required by applicable mandatory law.

Nothing in these Terms prevents either party from seeking injunctive or equitable relief where appropriate.

23. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we may provide notice through the Services or by other appropriate means.

Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the revised Terms.

24. Severability and Entire Agreement

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

These Terms, together with the Privacy Policy and any additional policies or agreements expressly incorporated by reference, constitute the entire agreement between you and XNote regarding the Services, except where separate written agreements apply.